Terms & Conditions

The Legal Stuff

Ownership

You Own Your Domain Name

The domain name you use belongs to you, even if we register it for you or transfer it to our service for your convenience. You have the freedom to transfer your domain to another service if you choose to leave us.

You Own Your Website

You are the rightful owner of your website and all the content, including text and media. We will assist you in transferring your website to a new service if you decide to switch providers. However, any custom designs we create are our intellectual property and cannot be sold, redistributed, or given away without our consent.

The Credit in the Footer

We take pride in our work and include a small link in the footer to show that your website was designed, built, and/or maintained by Starboy Creative. If you prefer not to have this link present, please inform us.

Warranty

WEBSITES BUILT BY STARBOY CREATIVE ARE PROVIDED “AS IS” At Starboy Creative, we sell websites “as is.” We hereby disclaim all warranties, whether express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not make any warranty that the site will be error-free or that access will be uninterrupted or continuous.

By hiring Starboy Creative to build your website, you acknowledge that you do so at your own discretion and risk. You agree to indemnify and hold harmless Starboy Creative, its contractors, and respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising from your use of the site, including but not limited to your violation of these terms.

STARBOY CREATIVE IS NOT RESPONSIBLE FOR CONFLICTS DUE TO WORDPRESS, DIVI, OR THIRD-PARTY PLUGIN UPDATES We are not responsible for any conflicts arising from WordPress, Divi, or third-party plugin updates.

Support

Our MANAGED HOSTING & MONTHLY MAINTENANCE plans provide you with comprehensive support for your website at an affordable fee. With these plans, you can access technical support for everything you need in a website. We ensure that your website stays up-to-date with the latest WordPress releases and plugin updates. Our Plans also offer an allotted amount of technical support each month. You can find details of the services we provide in our plans on our Managed Hosting & Monthly Maintenance pages.

Please note that support hours do not roll over if unused at the end of your monthly billing cycle. We strive to respond to all support requests within 24-48 hours.

Custom Design

PAYMENT AND REVISION POLICY

At Starboy Creative, we require a 50% deposit upfront on all custom website design projects before any work begins. The remaining balance is due within the reasonable timeframe specified in the proposal or upon project completion, whichever comes first. Our goal is to complete your site within the timeframe listed in the proposal.

REVISIONS DURING DESIGN & DEVELOPMENT

During the design phase, we offer up to 2 rounds of revisions per page depending on the type of project. Any additional design changes requested beyond this point will require an additional fee.

TECHNICAL REVISIONS

After development is complete, we allow one additional round of technical revisions to ensure that your website functions as intended. This round of revisions is intended to verify that all links are working correctly, that there are no bugs, and that the website was built as per the design specifications.

Billing Policy

PAYMENT TERMS AND SUSPENSION POLICY

At Starboy Creative, all invoices are due within 30 days of the invoice date. If a client falls three or more months behind on their monthly Hosting, Maintenance Plan payments, we reserve the right to take the website offline until all overdue invoices are paid. Once all outstanding invoices are paid in full, we will restore the website’s online status.

Cancellation Policy

Our Managed Hosting and Monthly Maintenance Plans are set up on a recurring billing cycle and can be cancelled with a 30-day written notice by either party. In case you require assistance with transferring your site to another provider, additional charges may apply, and we will provide you with a specific quote at that time. Once your remaining balance has been processed and verified, your account will be cancelled with no further obligation.

Please note that monthly fees are non-refundable and cover all support costs, including our behind-the-scenes work. Our team regularly updates your WordPress installation and plugins, performs website backups to ensure data safety, and monitors security loopholes to prevent potential breaches.

However, please be aware that initial deposits & setup fees are also non-refundable as they cover all setup costs, including hosting, domain, design, and development resources needed for your project. Additionally, hosting payments are non-refundable, and we do not offer any kind of pro-rated refunds for hosting services.

Almost there…

This is a brief summary of our terms and conditions. If you need a more formal legal document, please reach out to us and we will gladly provide it. Additionally, if you require a W9 for tax purposes, we can provide that upon request. If you have any specific inquiries or requirements, please feel free to contact us and we will be happy to assist you.

By hiring Starboy Creative, you agree to receive future communication from our team regarding our products, services, and best practices. You have the option to unsubscribe from these communications at any time.

Please be advised that we may change or modify our current terms and conditions without prior notice.